TeleTech Holdings, Inc., a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced its expansion in Arkansas with a new customer experience site in Jonesboro. The announcement, in conjunction with the Grand Opening of TeleTech’s first Arkansas center in Sherwood yesterday, affirms TeleTech’s commitment to supporting employment opportunities in Arkansas and in the U.S.
The opening of this new site, located at 2908 S Caraway Road, Jonesboro, AR 72401 is scheduled for August of this year, initially creating more than 150 jobs within the Jonesboro community, and the ability to expand up to 600 positions. In addition, TeleTech previously announced its creation of 250 jobs in Sherwood, and together with the Jonesboro site, TeleTech will initially employ 400 individuals in Arkansas with the capacity to expand to 1,000 positions.
"With an existing TeleTech site in Sherwood and a new site in Jonesboro, we are expanding our footprint in Arkansas,” said Ken Tuchman, chairman and chief executive officer of TeleTech. “The new Jonesboro site will be integral to TeleTech’s continued growth, particularly within the healthcare vertical, a complicated industry that requires an exceptional customer experience.”
The site opening follows close collaborations with key TeleTech partners in Jonesboro, including the Jonesboro Regional Chamber of Commerce and Mayor Harold Perrin.
"TeleTech's decision to open not one, but two, facilities in Arkansas speaks volumes about the company's confidence in our state's workforce, both in Central and Northeast Arkansas," Governor Mike Beebe said. "The knowledge-based jobs TeleTech provides are essential to maintaining our state's diverse economy, and I am pleased that the company has chosen to expand its presence in our state."
"We are excited that TeleTech has selected Jonesboro as the location for its next customer experience center. We appreciate the investment they are making and the confidence they have in Jonesboro and Craighead County," said Mark Young, president and CEO of the Jonesboro Regional Chamber of Commerce.
TeleTech is currently actively hiring for its new Jonesboro site, which will support a leading healthcare insurance company. TeleTech is specifically looking to hire customer experience representatives, team leads, trainers, recruiters, technical assistance and IT specialists, operations managers and facilities staff.
“As a global company with locations worldwide, we are focused on hiring the best talent in the world to serve our clients. We have been extremely impressed with the strong workforce in Central and Northeast Arkansas and we look forward to growing our relationship in this region,” said Todd Baxter, SVP of Global Operations at TeleTech. “We are excited to join the Jonesboro community and are committed to a continued partnership with the state of Arkansas.”
TeleTech helps its clients simplify and deliver exceptional customer experiences with innovative technologies, multichannel communications and dedicated people. For more information about TeleTech and to apply to work at the new Jonesboro center, please visit teletechjobs.com.
About TeleTech
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled services that puts customer engagement at the core of business success. The Company offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for Global 1000 clients and their customers. This holistic multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth. From strategic consulting to operational execution, TeleTech's over 40,000 employees speaking over 50 languages deliver results for clients in the automotive, communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the Company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit teletech.com.