As part of its ongoing commitment to provide an outstanding customer experience, Comcast Cable announced plans to open a new state-of-the-art customer support center this summer in Susquehanna Township, Dauphin County. The company will immediately begin recruiting from across Central Pennsylvania for 425 new positions for the facility. With the new positions, Comcast will have more than 12,000 employees across the state.
The announcement underscores Comcast's continued investments in Pennsylvania. In 2011, Comcast's total employee investment, including payroll, payroll taxes, benefits, healthcare, training and tuition reimbursement, totaled almost $1.4 billion. Comcast also contributed more than $58 million in community investments across the state.
"I'd like to thank Comcast for bringing 425 new jobs to Central Pennsylvania," said Pennsylvania Governor Tom Corbett. "By choosing to expand here in Dauphin County, Comcast is enhancing what is already a very significant contribution to Pennsylvania's economy. Comcast is committed to Pennsylvania, and I look forward to continuing to work very closely with the company in the future."
Employees at the new center will provide support for all Comcast residential products and services, handling calls from across the Northeast Division, which serves almost eight million customers in 14 northeastern states from Maine through Virginia and the District of Columbia. Comcast will continue to operate five existing call centers in Pennsylvania.
"This new facility represents our latest investment in the tools, technologies and people that will help improve our customers' experiences with us," said Paul D'Arcangelo, senior vice president of customer care for Comcast's Northeast Division. "When our customers reach this center, they will be connected with agents who are best equipped to help with their specific needs."
"We are pleased to be opening this new facility, presenting professional growth opportunities for current employees and adding hundreds of new team members who will be focused on providing the best possible customer service," said Jim Samaha, senior vice president of Comcast's Keystone Region. "This is an ideal mid-state location with a strong and talented labor market."
"We applaud Comcast for locating this facility in Susquehanna Township," said Jody Rebarchak, vice president of the township's Board of Commissioners and chair of its budget committee. "With easy access to vital highways and an outstanding workforce, this announcement reinforces what we've known all along – that Susquehanna Township is a great place to do business, and we're pleased that Comcast's presence here will help us underscore that message."
Comcast will begin advertising and posting new positions next week. Those interested in new employment opportunities with Comcast can learn more at upcoming area career fairs and are encouraged to review job profiles and opportunities at www.comcast-jobs.com, where they can also apply for positions. Comcast is an equal opportunity employer and offers extensive career-path options along with competitive pay, medical, dental and prescription benefits, retirement investment options, and free and discounted Comcast services.
The new 110,000 square-foot, 500-seat facility is located at 2801 Valley Road. The lease for the new customer support center was brokered by Concordis Real Estate Advisors of Philadelphia.
About Comcast Cable
Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings. Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and technology company. Visit www.comcastcorporation.com for more information.
About Comcast's Northeast Division
Comcast's Northeast Division serves almost eight million residential and business customers across Maine, Massachusetts, Vermont, New Hampshire, Connecticut, Rhode Island, Delaware, Maryland, New Jersey, North Carolina, Ohio, Pennsylvania, Virginia, West Virginia and Washington, DC. The Northeast Division is based in Manchester, N.H. and employs 24,000 people.