Ubiquity Global Services, a multinational business process outsourcer and one of the fastest-growing private companies in the United States, is opening a new contact center in Hanover Township, one of several communities undergoing an economic resurgence in Northeastern Pennsylvania.
The 30,000-square-foot center brings Ubiquity's total servicing locations to eight worldwide and offers the capacity to create 400+ jobs in the region over the next several years.
"Northeastern Pennsylvania is the perfect location to help us continue our extraordinary growth and expansion in the United States," says Ubiquity President and CEO Matt Nyren. "The local talent pool, proximity to our New York City headquarters and support from state and local economic development groups made Wilkes-Barre an easy choice. We're excited to grow our global footprint and contribute to the region's renewal as a hub of commerce."
Ubiquity, which specializes in customer care and compliance solutions for the financial services, healthcare and digital commerce sectors, achieved nearly 30 percent revenue growth in 2018 and is on track for even stronger results in 2019.
Customers Bank, a longtime partner of Ubiquity based in Southeastern Pennsylvania, will be supported by employees of the center located at 1061 Hanover Street, Hanover Industrial Estates. "We want to welcome Ubiquity to our home state," says Jay Sidhu, Chairman and CEO of Customers Bancorp and its subsidiary Customers Bank. "With a footprint that now spans from Washington, D.C., to Boston and westward, our bank needs a business process partner that can grow with us into new markets." He continued: "Ubiquity Global Services complements our 'high-tech/high-touch' approach for delivering an outstanding customer experience."
Sidhu earned his MBA from nearby Wilkes University in 1973. In 2004, he founded the Jay S. Sidhu School of Business and Leadership at Wilkes.
"We are delighted to welcome Ubiquity Global Services to Pennsylvania's Wyoming Valley. As one of the fastest-growing private companies in the nation, they were looking for a place to match their expansion requirements. All the key business fundamentals made this a seamless choice for Ubiquity," says Wico van Genderen, President, CEO Greater Wilkes-Barre Chamber. "A ready location was provided by Mericle Real Estate Services for a large state-of-the-art contact center. In addition, our unique NEPA dynamics with our great labor force, work ethic, location and proximity, make this partnership a solid business choice to grow Ubiquity's service model in the valley."