The executive leadership team at Okuma America Corporation is pleased to announce their plans to construct a new global service and repair facility to open in 2025. The facility will be an expansion of the company’s corporate headquarters campus in Charlotte, North Carolina, and aid in servicing customers within the regional and global markets.
The decision to open a new global service and repair facility was guided by the company's long-standing mission of "Passionately Pursuing a Customer for Life". Expertly-crafted Okuma machines and technologies are built to operate for decades, and the company is dedicated to providing service for the lifetime of all Okuma machines, no matter their age. This "no-obsolescence" policy is a differentiator for Okuma in the marketplace to ensure that customers are well supported throughout their Okuma ownership experience.
The new state-of-the-art Okuma global service and repair facility will encompass 35,000 square feet and be located on the company's campus in Charlotte, North Carolina, USA. The facility will house the company's Technical Services and Support group which will provide service and support for mechanical and electrical component exchanges, repairs, and upgrades, as well as the ability to create replacement components for Okuma legacy technologies. More specifically, the facility includes dedicated spaces for mechanical units (including spindles) and parts inspection, assembly, testing, and computer board disassembly, repair, and CNC control simulation. The facility's warehouse will have ample space to house thousands of inventoried parts to support their wide product offering and zero-obsolescence policy.
Mike Hampton, Okuma's Sr. Manager of Field Service, shared his excitement about the new facility, "the new Okuma global service and repair facility will position us to better support customers by shortening repair times and enabling them to increase utilization of their machine tools in their manufacturing facilities. Additionally, this new facility, combined with Okuma's local service and support from the company's distribution partners, will further enhance the level of service and support that customers receive for their Okuma machines."