COVID-19 Accelerates Call to Bring Customer Support Jobs Home to the U.S.
Offshore outsourcing has been a hot topic for many years and gained tremendous momentum in the 1990s...
Steve Brubaker is CEO of Customer Care Partners, which helps companies attract and retain valued customers. Customer Care Partners provides a systematic approach for engaging employees to develop lasting relationships with customers to grow the brand. Steve is co-author of “Taking Your Customer Care to the Next Level” and is a sought-after speaker on topics such as how to create a personalized customer care experience, how to ensure all employees deliver a consistent face for the brand, and how to keep workers motivated.
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